July 15, 2024

ZTA rolls out nationwide service excellence training

The Zimbabwe Tourism Authority (ZTA) has rolled out aggressive nationwide Service Excellence training programme for operators in the region.

Led by the national tourism organisation’s Destination Management Division, the programme seeks to equip all tourism front line staffers responsible for client services and interactions. 

The program is running in line with the country’s medium-term economic blueprint, the National Development Strategy (NDS1).

ZTA’s Head Corporate Affairs, Godfrey ‘Chief’ Koti, said the training is an ongoing exercise which is an integral part of the organisation’s operations. 

“An exceptional service excellence culture will not come by accident, it will come by design and time investment in learning from industry experts. This is why we have decided to roll out an extensive Hospitality Service Excellence training,” he said. 

“The training focuses on service satisfaction, timeous service provision with integrity and infusing passion for excellence within the participants while prioritising seeking to exceed customer expectations at all times,” said Koti.

The training is highlighting on creating awareness on the need for good ambassadorial etiquette for destination Zimbabwe.

“The aim is to develop an integrated approach to service excellence in the tourism sector. We have to rationalise our efforts and develop a way of doing things that will guide a culture of excellence in the sector,” he said. 

So far the Service Excellence training programme for tourism operators has been to Harare, Bulawayo and Mutare.

The team has conducted training sessions in Chimanimani and Mutare before covering Vumba Chipinge and Inyanga. 




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